Refund policy

How long?

7 days from the payment of your plan.

Which cases?

• The message with your login never arrived.
• No device in your home can show a picture, even after the settings our team suggested.

What is not covered

• A login that worked, followed by a change of mind.
• A broadband line too slow for the picture you wanted (4K needs about 25 Mb/s per screen), or a device that cannot show 4K when we told you so before you bought.
• A login that was suspended because it was shared outside your household.

How to ask

Write to contact@iptvuk-8k.co.uk with the purchase date, the username you received and what your screen shows. If the request is accepted, the amount is credited to the original card or PayPal balance, within a few working days.